Business Telephone Systems

Thinking about a new telephone system?
Here are a few tips to help you choose the right telephone system for your company
The means by which your customers can reach you is your telephone system. Having the wrong telephone system will adversely affect your business.
Price plays an important part in the selection process. Just as important are the APPLICATIONS you want.
Remember a good system will last at least 5 years, ensure what you are purchasing meets these requirements.

Then consider best value.
Ensure you KNOW you have made the right decision, rather than HOPING you have. Let our FREE guide help you out.

Things to consider when choosing a system

1. What is the maximum number of extensions it can handle WITHOUT having to replace the "PBX on the wall"?
Check the capacity on the system you are purchasing
Do you need a larger system in the range to get maximum capacity stated?
Find out at what stage you will need to invest in a bigger box
Get this information in writing!!!

2. How will it help our customers communicate more easily with us?
DIRECT DIALS allow calls to by pass the switchboard
VOICEMAIL takes messages if you cannot get to the phone
Access to messages can be remotely as well as from your handset

3. How can it improve our Customer Relationship Management?
CALL LOGGING itemises missed and answered calls
Return missed calls to improve CRM

4. How can mobile staff work effectively?
DECT allows you to contact people wherever they are in the office
It can be used to locate people who are on another site
HOT DESKING allows people to log on to any handset
Unified Messaging stores emails, fax, SMS and voice in one location
Messages can be retrieved via ANY PC with internet access
Copy of all messages in your email inbox to refer to again
Allows you to respond if necessary while away from the office

5. What if we have more than one site?
One set of lines can cover all sites - reducing costs
If sites are close together they can be linked using the latest wireless technology
One VOICEMAIL and one CALL LOGGER can be used for the whole network
All sites can be centrally managed.
Calls between sites are FREE
Everyone appears in one phonebook if they are on the same telephone system

6. How can I reduce costs?
ISDN allows you to cut out lines for faxes, modems, etc (saving about £170 for each line you can cut)
Cheaper call rates can reduce your bill - however these are always projected savings and care should be taken to justify claims made.
Systems with ISDN allow engineers to access remotely so changes will be much cheaper to carry out.

Do visit http://www.marcom.com for more information

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